Terms of Service

To use the Service you must create an account and provide accurate information. You are responsible for your account credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorized use of your account.

You agree not to use the Service to:

• violate any law, regulation, or third-party right;
• send spam, malware, phishing content, or otherwise abusive traffic;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service or its underlying infrastructure;
• reverse engineer, decompile, or attempt to extract source code except where permitted by applicable law;
• submit Restricted Data as described in Section 5.

We may suspend or terminate access for any account engaged in prohibited use.

The Service is offered on free and paid plans. Paid plans are billed in advance on a monthly or annual basis. Usage above plan limits is billed at the overage rates published on the pricing page. Attempts (each outbound webhook POST, including retries) are metered as described on the pricing page.

Fees for paid plans are non-refundable except as required by law. Payments are processed by our payment processor, Stripe, and are subject to Stripe’s terms. You can upgrade, downgrade, or cancel your plan at any time from the dashboard; cancellations take effect at the end of the current billing period. We will provide at least 30 days’ notice before pricing changes; changes apply to renewals after the notice period.

You retain all rights to the data you submit to the Service (“Customer Data”). You grant SimpleQ a limited license to host, store, and transmit Customer Data solely to provide and improve the Service. You are responsible for the lawfulness of Customer Data and for obtaining any consents required to process it.

The Service is general-purpose transport infrastructure. It is not designed, certified, or offered as a compliant environment for regulated data. Unless you have a separate written agreement with SimpleQ that expressly permits it, you must not submit to the Service, or instruct the Service to transmit, any of the following (“Restricted Data”):

• protected health information (“PHI”) or any other data subject to the U.S. Health Insurance Portability and Accountability Act (“HIPAA”), absent a Business Associate Agreement (“BAA”) signed by SimpleQ;
• cardholder data or other data subject to the Payment Card Industry Data Security Standard (PCI-DSS), including full payment card numbers, security codes, or magnetic-stripe data;
• government-issued identifiers, such as Social Security, passport, driver’s license, or national identification numbers;
• financial account numbers or credentials, including bank account and routing numbers;
• biometric or genetic identifiers, precise geolocation, or other special categories of personal data under Article 9 of the GDPR (or equivalent sensitive-data categories under other applicable law);
• personal information of children under 13, or other data subject to the Children’s Online Privacy Protection Act (COPPA);
• data subject to the Gramm-Leach-Bliley Act (GLBA), the Family Educational Rights and Privacy Act (FERPA), CJIS policy, ITAR, the Export Administration Regulations, or comparable financial, educational, criminal-justice, or export-control regimes; and
• any other data whose collection, storage, or transmission requires safeguards, certifications, or contractual terms beyond those described in these Terms and our Privacy Policy.

SimpleQ does not currently act as a HIPAA Business Associate and does not offer a BAA. A BAA or any other data-specific agreement is effective only if executed in writing by an authorized representative of SimpleQ; no click-through acceptance, order form, or support correspondence creates one.

Ordinary personal data that is incidental to your application — for example, a user’s name, email address, or account identifier inside a job payload — is not Restricted Data and is handled as described in our Privacy Policy. You remain responsible for having a lawful basis to process it and for sending no more of it than your application needs.

If you submit Restricted Data in violation of this section, you do so at your own risk. SimpleQ has no liability arising from that data, we may suspend or terminate the affected queues or account and delete the data on notice to you, and you will indemnify and hold SimpleQ harmless from any claim, loss, or penalty arising out of Restricted Data you submit.

Each party may receive non-public information from the other in connection with the Service. The receiving party will use the same degree of care it uses to protect its own confidential information (and no less than a reasonable standard of care) and will only use such information to perform under these Terms.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. Service availability commitments, where offered, are set out in a separate SLA referenced on your order or plan.

The Service may interoperate with third-party providers (for example, LLM providers like OpenAI or Anthropic, or your own webhooks). SimpleQ is not responsible for the availability, performance, or terms of those third parties. Your use of those services is governed by their respective terms.

SimpleQ and its licensors own all right, title, and interest in the Service, including all related software, content, and trademarks. Except for the limited rights granted in these Terms, no rights are granted to you.

You may cancel your account at any time from the dashboard. We may suspend or terminate your access for material breach of these Terms, for non-payment, or where required by law. On termination, your right to access the Service ends and Customer Data may be deleted after a reasonable retention period.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO SIMPLEQ IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in California for any dispute arising out of these Terms.

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at [email protected].